Caaino's Terms & Conditions — everything explained in plain, simple language

These Terms & Conditions apply to caaino.app and its associated mobile applications. "caaino," "we," and "our" refer to the company operating caaino. "User" and "you" refer to any individual using caaino's services.

Caaino operates under an international gaming licence and all activities are conducted under the supervision of the Curacao eGaming authority. The following general terms apply equally to all users:

• Caaino is a platform built purely for entertainment purposes.
• Residents or citizens of any country where online gaming is prohibited by law are not permitted to use caaino.
• Caaino reserves the right to update these terms at any time without prior notice; however, for significant changes, users will be notified at least 30 days in advance.
• Certain parts of the service may be temporarily unavailable due to maintenance or upgrades.
• In the event of a technical error or unusual circumstances, caaino reserves the right to cancel a match or void any bets.

To open an account at Caaino, you must provide accurate and complete information. Registering with false details is considered a serious violation of our terms.

• Required Information: Legal name, date of birth, active mobile number, and email address.
• Maximum of one account per person 1 One account per user. If multiple accounts are detected on the same device, IP address, or payment method, all associated accounts will be suspended.
• KYC (Know Your Customer) verification must be completed before withdrawals — a copy of your national ID or passport is required.
• You are solely responsible for keeping your account password confidential. Sharing your password with anyone else is not permitted.

Caaino is strictly for adults. This is one of our most important rules and there are no exceptions.

If you suspect a minor you know is using caaino, please contact us immediately.

Deposits and withdrawals on Caaino are fully transparent. The key rules are summarised below:

• Your withdrawal method must match your deposit method — if you deposited via bKash, you must withdraw to bKash.
• The bonus wagering requirement must be completed before any withdrawal.
• A maximum of ৳50,000 per day can be withdrawn via bKash.
• Additional verification may be required for large withdrawals made for the first time.
• Caaino does not charge any withdrawal fees; however, payment gateway fees may apply.

Caaino offers a variety of bonuses and promotions. Each bonus carries its own terms, which are detailed on the relevant promotion page. The general rules are as follows:

• Wagering Requirement: Most bonuses require a wagering requirement of 20–35x the bonus amount before any withdrawal can be made.
• Time Limit: Each bonus must generally be used within 30 days.
• Game Selection: Not all games contribute equally to bonus wagering. Contribution rates vary by game.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• If bonus abuse is detected, caaino reserves the right to forfeit the relevant bonus and any associated winnings.
• Sharing promotional codes with others or using them across multiple accounts is prohibited.

The following rules apply to all bets placed in Caaino's Sports Betting section:

• Minimum Bet: ৳100 per single bet.
• Maximum Bet: Varies by market; specific limits are displayed on the event page.
• Once a bet is confirmed, it cannot be changed or cancelled — except where the cash-out feature applies.
• If an event is cancelled, the stake will be refunded.
• If a bet is accepted at incorrect odds due to a technical error, caaino reserves the right to void that bet.
• If a bet is accepted on an event later found to involve match-fixing or any fraudulent activity, caaino reserves the right to void it.
• If one leg of an accumulator bet is voided, that leg will be counted at odds of 1.00.

All games on Caaino are regularly audited by iTech Labs and GLI. The use of a Random Number Generator (RNG) ensures every outcome is completely random.

• Using any software, bots, or automated systems to play is strictly prohibited.
• Exploiting any bugs or glitches found in a game is strictly prohibited. If you notice an issue, please contact support immediately.
• If your internet connection drops during a game, the data recorded on caaino's servers will be considered the definitive record.
• Multiple accounts from the same IP address are not permitted.

Caaino believes gaming should always be enjoyable. We actively work to prevent problem gambling. The following tools are available free of charge to all users:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limits: Set up automatic logout after a defined period of inactivity.
• Reality Check: You will be reminded at set intervals of how long you have been playing.
• Self-Exclusion: You can self-exclude from the platform for a period of 6 months to 5 years.
• If You Suspect a Gaming Problem Responsible Gaming You will find professional help resources on the page.

Caaino reserves the right to temporarily suspend or permanently close your account for any of the following reasons:

• Providing false or incomplete information.
• Creating or operating multiple accounts.
• Attempting to abuse bonuses or commit fraud.
• Money laundering or suspicious financial activity.
• Threatening or harassing other users or staff.
• Being a minor or allowing a minor to use your account.

Upon account closure, any valid balance is generally refunded; however, balances may be forfeited in cases of rule violations.

Caaino takes your privacy seriously. Your personal information:

• Never sold to third parties.
• Used solely for service operations, verification, and legal compliance.
• Secured with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

If you have a complaint, please follow the steps below:

1. Start by contacting caaino support via live chat or email.
2. An initial response will be provided within 7 business days of a complaint being received.
3. If you are not satisfied with the support team's decision, you may escalate the matter to management level.
4. If you are not satisfied with the final decision, you may escalate your complaint to the Curacao eGaming authority.

In all disputes, caaino's server logs and records shall serve as the definitive source of evidence.

Caaino reserves the right to modify these Terms & Conditions at any time. When changes are made:

• For significant changes, users will be notified at least 30 days in advance via email and in-app notification.
• For minor updates, the "Last Updated" date on the website will be changed to reflect the revision.
• Continued use of the service after any changes have taken effect will be considered acceptance of the updated terms.